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AP Morgan’s desire is to provide a high quality service to customers by embracing the latest cutting-edge technology while holding on to the good “old-fashioned” values. We are proud and humbled to be recognised both regionally and nationally, for our hard work.


2015

 Estas estate & letting agent awards 2015

Best in County – Worcestershire Gold Award – West Midlands (Here, Worcs, Warks)

THE ESTAS 2015

 Estas 2015 banner

VOTED NUMBER 1 BY THE ONES WHO MATTER THE MOST, OUR CUSTOMERS

AP Morgan is proud to be the winner of the Gold Award in the ‘West Midland’s (Here, Worcs, Warks)’ category and the Best in County Award for Worcestershire at the ESTAS 2015, the most prestigious estate and lettings agent awards in the UK.

ABOUT THE AWARDS

The awards, celebrating their 12th year are known throughout the industry as The ESTAS. The ESTAS determine the best estate and letting agents in the UK through research carried out amongst customers who are asked a series of questions about the service they have received from their agent, over 25,000 questionnaires were completed by customers during the competition.

Estas gold winner and best in county awards
 

COMMENTS

Phil Spencer, who has hosted the ESTAS every year since their inception in 2003 said “The ESTAS are about making people happy, putting a smile on their face and making a genuine difference to peoples’ lives. An agent’s role is about guiding people through one of the most stressful times in their lives and that’s not an easy job. The ESTAS help agencies to focus on customer service levels and that’s why firms keep coming back year after year”.

Estate & letting agents were shortlisted in 18 regions around the UK. National Grand Prix Awards were also announced for the Best Single Agent Office in sales and lettings.

Simon Brown, who owns the ESTAS said “The ESTAS are special because shortlisted andwinning firms are selected purely on the service they deliver to their clients. In fact just taking part shows an agent’s commitment to their customers and to be shortlisted is a great achievement in itself. For the winners this is the highest accolade they can receive in the industry.”

Alex Chesterman, Founder & CEO of headline sponsor Zoopla Property Group said “This is our sixth year of sponsoring the ESTAS and we are delighted to be once again supporting this key industry event. The ability to collect and act on customer feedback is essential to the success of any business and rewarding those who provide the best service in the industry, as these awards do, is perfectly aligned with our business. Congratulations to all of this year’s winners”.

AP MORGAN’S RESPONSE

“We are absolutely thrilled to be recognised at this year’s ESTAS. It means so much to us as we know it’s our customers who have judged our performance. We take our levels of customer service very seriously because we know clients have a choice. We have always been very proud of the personal service and this proves we are delivering what we promise.” – Phil Morgan, Director


2014

 The negotiator awards 2014

Midland’s Agency of the Year UK’s New Agency of the Year

THE NEGOTIATOR AWARDS 2014

 The negotiator awards 2014 banner

 

AP Morgan Estate Agents are proud to be the winners of the Gold Award for the ‘Midland’s Agency of the Year’

and the Silver Award for the ‘UK’s New Agency of the Year’.

 

 gold

Midlands Agency of the Year

The Negotiator Awards 2014

Gold the negotiator awards 2014 regional agency of the year: midlands
 silver

New Agency of the Year

The Negotiator Awards 2014

Silver the negotiator awards 2014 new agency of the year

ABOUT THE AWARDS

The Negotiator’ magazine in association with Zoopla’s industry awards this year were hosted by famous TV presenter and comedian Alexander Armstrong, on the 4th November 2014 at the London Hilton on Park Lane.

Celebrating the very best in estate agency, 2014 was the Awards' biggest year ever, where 750 of the country’s top agents and suppliers gathered to celebrate the best of the best.

On the night, AP Morgan Estate Agents were awarded with the Gold award for ‘Midlands Agency of the Year’& Silver for ‘New Agency of the Year’.

JUDGE’S COMMENTS

The judges said: “Relatively small but extremely effective. They successfully combine corporate methodologies with friendly customer service.”

AP MORGAN’S RESPONSE

"It is a true honour to be recognised for the hard work the staff at AP Morgan put in. I am proud to say that we are among many great businesses in our local areas of Bromsgrove and Redditch. However to be recognized for this on a national scale is amazing.

We strive to produce a fantastic service for our clients and to be acknowledged for this is a great achievement, I know my teams are great but to have the industry’s leading commentators and esteemed judges identify us as the best of Midlands is a true testament to our efforts.

We are immensely thankful to all of our previous and existing clients. We can assure you of our ongoing commitment and continuous efforts to further improve our services and to continue raising the bar of excellence.” 
Phil Morgan, Director

The negotiator awards winners
Joe Phillips accepting award with Alexander Armstrong
The negotiator awards entertainment
 The negotiator awards hall

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

CONGRATULATION MESSAGES

“It is fantastic to see AP Morgan take home these two prestigious awards. We look forward to seeing our partnership grow as our two award-winning businesses come together to reduce the stress of home moving.” 
Steve Mainey, MyHomeMove

my home move

“Congratulations to AP Morgan on winning Gold and Silver at ‘The Negotiator Awards 2014’. This is a great achievement – keep up the good work!” 
Antony Stones, Hometrack

 hometrack

“Massive Congratulations from the Rentshield team for your success at The Negotiator Awards 2014! Not one but two awards – amazing. We are incredibly proud to be the referencing supplier of choice for this thriving business.” 
Lauren Turner, Rentshield Direct

 rentshield direct

“I am thrilled to hear that AP Morgan Estate Agents won Gold Award for ‘Midlands Agency of the Year’ as well as Silver Award for ‘UK’s New Agency of the Year’ at The Negotiator Awards 2014! It’s a great achievement for AP Morgan to be recognised for their hard work on national basis. Huge Congratulations from me for your massive success at such an esteemed event.” 
Paul Raine, RICS Chartered Surveyor

 Paul Raine & Accociates

“Congratulations on the awards, well done AP Morgan, an excellent achievement based on great team work and effort.” 
David Wellington, Kenneth Curtis Solicitors

 Kenneth Curtis & Co. Solicitors.

“Congratulations to all of the guys at AP Morgan on your fantastic achievements. Gold winners for Midlands Agency of the year, as well as Silver for New Agency of the year really is excellent, and you must all be very proud. Keep up the good work. All the best” 
The team at Resource Techniques

 Resource Techniques

"We were delighted to hear that AP Morgan, a long standing customer of ours won, not one, but two awards at ‘The Negotiator Awards 2014’. A hearty congratulations from all at Metropix!" 
Brian Farrell, Managing Director, Metropix

 Metropix

“Congratulations to the team at AP Morgan from everyone at Expert Agent on your well-deserved wins at the The Negotiator Awards. As your technology supplier we’re better placed than most to appreciate the diligent, innovative and professional way that you do business. Hence news of your awards do not come as a great surprise to us. We’re an award winning business (ESTAS supplier of the year 2013 and 2014) and we know how good awards like these are for business. There can be no better way of reassuring anyone thinking of doing business with you than a confirmation by an independent jury that you are the best! We look forward to helping you win again in 2015.” 
The team at Expert Agent

 Expert agent

“Everyone at Ravensworth is delighted that all your hard work has been recognised in this way - it's a fantastic achievement!” 
Sarah Kemp, Ravensworth

 Ravensworth

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The Sunday Times

 The Times and The Sunday Times

Midland’s Small Estate Agency of the Year, UK’s New Comer of the Year.

ESTATE AGENCY OF THE YEAR IN ASSOCIATION WITH THE SUNDAY TIMES

 The Sunday Times Awards Hall

 

AP Morgan Estate Agents are proud to be the winners of the Silver Award for the small Midland’s ‘Estate Agency of the Year 2014’ and the Bronze Award for the small UK’s ‘New Comer of the Year 2014’.

We are once again proud and humbled to be recognised both regionally and nationally, for our hard work.

 Silver

Midlands Agency of the Year

The Sunday Times Awards

 Bronze

New Agency of the Year

The Sunday Times Awards

 

ABOUT THE AWARDS

On Friday 5th December, over 650 leading estate agents from throughout the UK attended a glittering ceremony at The Lancaster London Hotel opposite Hyde Park where the winners of the most highly regarded awards in the estate agency industry were revealed. The winners were presented with their awards by Michelle Mone OBE, one of the UK's most successful female entrepreneurs and founder of international lingerie brand, Ultimo, with renowned journalist, author and newsreader Penny Smith acting as compere.

Award winners were decided following a rigorous and thorough judging process by a panel of 19 industry experts who assessed initial entry submissions before conducting an extensive review of the entrants, which included over 150 hours of telephone interviews and mystery shopping exercises. The whole of the judging process was overseen by The Property Ombudsman, Christopher Hamer, and Mark Hayward, Managing Director of the NAEA acted as Arbiter.

Joe Phillips accepting award
 

Now in its twelfth year as a dedicated competition, these awards have become widely recognised as the most prestigious and difficult to win. With more entrants than ever before, over 5,000 offices were represented this year, but only the very best of the best were crowned as winners.

 Estate agency of the year 2014

JUDGE’S COMMENTS

The judges said: “AP Morgan is a young agency that is expanding significantly, achieving high standards across the board. With a reputation for plain speaking and honesty, the team at AP Morgan are well respected and liked; for such a new agency, the panel was impressed with the level of repeat business and referrals.

The staff can expect excellent training; the directors are uncompromising in their expectation of customer service delivery but they have worked hard to create a warm and friendly office environment, and the rewards and incentives are very good indeed.

The systems have been carefully thought out and implemented, and are easy to follow. The directors have robust plans for growth with a clear path as to how they intend to achieve this. The panel could see every sign that they are on track to meet their targets.”

The judges further added, “The AP Morgan mission is to offer the best of traditional agency coupled with modern cutting edge technology. The panel could see that the IT infrastructure is robust and this agency is using everything in its arsenal to beat the competition.

The team are enthusiastic and are definitely going the extra mile to ensure their brand is well received in a busy marketplace. There is a definite edge to its plans, and furthermore this is endorsed by the clients who gave them a five star rating on a local review site.

The new website was designed alongside many innovative tools (including an improved mobile app) and an aggressive social media presence.

The team at AP Morgan work hard to alleviate the stress that comes from moving and they utilise the latest technologies and unrivalled advertising to ensure a vendor's property stands out against the competition.”

AP MORGAN’S RESPONSE

"It is a true honour to be once again recognised for the hard work that the AP Morgan team put in. I am truly proud and humbled with our huge success and achievements as one of the great businesses in our local areas of Bromsgrove and Redditch. It is incredible to be nationally recognized at such an esteemed estate agency awards.

We are once again, hugely thankful to all of our previous and existing clients. We can re-assure you of our ongoing commitment and continuous efforts to further improve our services and to keep on raising the bar of excellence.” 

Phil Morgan, Director

 

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